My boss asked me this question... "What are you going to do in counseling unit? What do you want to achieve? What is your goal? How do you want to conduct the session?..." Trust me, if I don't stop him after that 4th questions, he can continue asking me about counseling and I will end up lecturing him about it. So what is counseling actually (hey, I'm just a 1st semester counseling student, i don't know much!)?
For me, counseling is a discussion of an emotional problems from an employee with the main goal of decreasing it. Easiest way to say it, counseling is a session where an employee can 'have a talk' to the counselor. What? Only talk ah? Wait... let me explain further.
The manager of respective department shall need to notice any inability of his / her people to cope with the work environment. If they show job dissatisfaction, resistance to change, disorientation, stress and much much more, then these group of people do need a counseling.
Counseling can help to REDUCE frustration. Not 100% cure, but it can reduce. How so? Just by helping the employee to choose a mature course of action to remove any obstacles that preventing him / her to achieve the goals. Am not going to discuss it here, maybe later ok.
But this is important... most employee misunderstand the roles of counselor. Counselor will not solve your problem, you will! By listening and communicating, counselor will provide sufficient observation on what you need to do to solve your own problems.
I will explain on the rationality later. For now, i just wanna draft a proposal to my boss on having a counseling unit in my company.
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